FAQ
Making an Order
When you proceed to checkout, you’ll find a section or field labeled “Discount Code” or “Promo Code.” Enter your code there before completing the purchase. If you face any issues, please contact our support team.
Unfortunately, once you have reached the checkout stage, it is not possible to apply a discount code. However, you may save the code for your next purchase or contact our customer service team for further assistance.
We apologize for the inconvenience. Please double-check your billing details, and if the problem persists, contact our support team. They’ll help guide you through the process or provide alternative payment methods.
If your order hasn’t been processed or shipped yet, there’s a chance we can help. Contact our customer service immediately, and we’ll do our best to accommodate your request.
Contact us right away. If your order hasn’t been shipped, we’ll attempt to update your shipping option. Additional shipping charges may apply. Please provide us with the email associated with the order and the order number to expedite the process.
We have a size guide available on our product pages. If you need more personalized advice, feel free to reach out to our support team.
Orders can be canceled if they have not yet been processed or shipped. Please contact our customer service immediately if you wish to cancel.
Shipped Orders
The duration it takes to receive your order is influenced by the destination and the shipping method selected. Generally, orders are processed within 1 business day. Delivery can range from 5 to 30 business days based on the chosen method. For more detailed information, visit our Shipping Information page.
For our registered customers, tracking your order is a breeze:
Email Confirmation:
- Once your order has been confirmed and dispatched, an email containing a unique tracking code will be sent to your inbox.
- Utilize this code to monitor your package as it makes its way to you.
My Account (For Registered Users):
- Missed the email? No problem.
- Simply log in to the ‘My Account’ section on our website.
- Navigate to the ‘Orders’ tab to view details of your recent and past purchases, including the tracking code for each order.
Contact our customer service immediately. If the order hasn’t been shipped, we can adjust the address for you. If it has been shipped, we’ll help guide you on the next best steps.
Sometimes, it may take up to 24-48 hours for the tracking information to update. If after this time the tracking still hasn’t updated, please contact our customer support.
“Pre-shipment” indicates that we’ve created a shipping label for your order and it’s waiting to be picked up by the courier or it’s in transit to their facility.
Please check the tracking updates for any notifications. If there’s an extended delay, reach out to our customer service, and we’ll investigate the issue for you.
Firstly, check with neighbors and around your property. If still not found, contact us, and we’ll assist you in locating the package or provide a suitable resolution.
Once an order is shipped, we cannot cancel it. However, you can return the order once received, based on our return policy.
Shipping delays can occasionally happen. Please contact our customer support, and we’ll help determine the status of your order.
Some items might be shipped from different locations and may arrive at different times. Check your email for any additional tracking numbers. If you’re still concerned, please reach out to us.
No, international fees or custom charges are not included in our prices as there are no additional fees. Once you make a purchase, you won’t encounter any additional charges upon arrival in your country.
Please contact our customer support as soon as you notice any discrepancies or issues with your delivery. We’re here to help!
Refunds and Returns
To initiate a return, please contact our customer service team with your order details. Once confirmed, we’ll provide you with return instructions and the address to send your package back. Please ensure the items are in their original condition and packaging.
We’re sorry to hear that! Please take clear photos of the damaged item(s) and email them to our customer support team along with your order number. We’ll review the situation and guide you on the next steps, which may include a replacement or refund.
Refunds typically take 5-10 business days to process, depending on your bank’s processing times. If you don’t see the refund after this period, we recommend contacting your bank for more information.
If you reject a package upon delivery, it will be returned to us. Once we receive the returned package, we’ll process the refund minus any shipping or handling fees. Please note that it’s always best to contact our customer support team first if you have concerns about your order.